How can I contact ModeBeads?

You can contact us anytime using the chat bubble on our website. We usually reply within a few hours.

How fast do you ship?

Most orders ship within 1 business day. Free shipping usually arrives in 3–6 business days, with faster options available at checkout for a very low cost.

Do you offer free shipping?

Yes. We offer free U.S. shipping on qualifying orders.

Do you ship internationally?

Yes, we ship worldwide. Customers are responsible for any customs duties or taxes required by their country.

Do you sell plastic beads?

No. ModeBeads specializes exclusively in premium Czech glass beads.

Will I receive exactly what is shown in photos?

Yes. Our mixes match the photos in style and colors. The only exception is our Monthly Grab Bag, which is a surprise mix.

How do I manage my subscription?

Log into your account using your checkout email. Click your profile icon and select Manage My Subscription to edit or cancel anytime.

Shipping policy

Shipping Policy

Order Processing

Most orders are processed and shipped within 1 business day.
In some cases, processing may take up to 3 business days, excluding weekends and holidays.

Once an order has been processed and shipped, it cannot be changed or canceled.

Shipping Methods & Delivery Times

Shipping times shown at checkout are estimates only and may vary based on carrier, destination, weather, or other factors beyond our control.

We are not responsible for:

Carrier delays
Incorrect or incomplete shipping addresses
Delays caused by customs or local postal services

Tracking & Delivery Confirmation

All orders include tracking once shipped.

An order is considered successfully delivered when carrier tracking confirms delivery to the address provided at checkout. Delivery confirmation serves as proof of fulfillment.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If a package is delayed or appears lost in transit, please contact the carrier directly using the tracking information provided.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to an incorrect or incomplete address may require additional shipping fees to be resent and are not eligible for free reshipment or refund.

International Shipping

We ship internationally.

International shipping times vary and are estimates only.

Customers are responsible for all customs duties, VAT, import taxes, brokerage fees, or other local charges imposed by their country.

Orders refused, unclaimed, or returned due to customs issues are not eligible for a refund.

Shipping & Returns

Return eligibility is governed by our Return, Refund & Purchase Options Policy. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Questions

If you have questions about shipping, please contact us at Support@modebeads.com before placing your order.