Help Center & FAQ
ModeBeads Help Center & FAQ
Welcome to the ModeBeads Help Center. Here you’ll find answers to common questions about our premium Czech glass beads, shipping times, subscriptions, wholesale orders, and jewelry-making basics.
We focus on high-quality glass beads, fast shipping, and friendly support so you can enjoy a smooth and exciting creative experience every time you shop with us.
💎 Shop With Confidence
- Premium Czech glass beads — no plastic, ever
- Fast 1-business-day order processing
- Free U.S. shipping available
- Trusted by thousands of jewelry makers
- Friendly, real customer support
Creating beautiful jewelry starts with beautiful beads — and that’s exactly what we deliver.
📦 Orders & Shipping
How fast do you ship?
Most orders ship within 1 business day. Free shipping typically arrives within 3–6 business days.
Do you offer free shipping?
Yes. We offer free U.S. shipping on qualifying orders.
Do you ship internationally?
Yes. We ship worldwide. Customers are responsible for any customs duties, VAT, or import taxes required by their country.
I entered the wrong address. What should I do?
The best option is to cancel the order for a full refund and place a new one with the correct address. Once an order ships, changes cannot be guaranteed.
💎 Products & Quality
What kind of beads do you sell?
We specialize exclusively in premium Czech glass beads, including fire-polished beads and curated mixes designed for professional jewelry-making quality.
Do you sell plastic beads?
No. ModeBeads focuses only on high-quality glass beads to ensure durability, vibrant color, and a premium finish.
Will I receive exactly what’s shown in photos?
Our mixes match the photos in style and color theme. Because many glass beads are handmade, each batch may have natural variations.
The only exception is our Monthly Grab Bag, which is intentionally a surprise mix.
🎁 Subscriptions
What is the Monthly Grab Bag?
It’s a surprise mix of premium beads delivered monthly at a discounted price. Each bag includes a unique assortment of colors, shapes, and finishes.
How do I manage my subscription?
Log into your account using your checkout email, then click “Manage My Subscription.” You can skip, pause, edit, or cancel anytime.
🏪 Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes. Wholesale orders start at $500.
Do you offer custom bead mixes?
Yes. We can create custom bead mixes for bulk orders and professional projects.
🧠 Jewelry Making & Bead Education
What are Czech glass beads?
Czech glass beads are high-quality beads made in the Czech Republic, known for their brilliant color, durability, and precise shaping. They are widely used by professional jewelry makers worldwide.
Are glass beads better than plastic beads?
Glass beads are generally preferred because they offer richer color, greater durability, and a more premium appearance compared to plastic beads.
What are fire-polished beads?
Fire-polished beads are glass beads that are heat-treated to smooth their facets, creating extra shine and a professional finish.
What size beads are best for beginners?
Most beginners start with 6mm to 8mm beads because they are easy to handle and work well for bracelets and necklaces.
What beads are best for jewelry making?
High-quality glass beads such as Czech fire-polished beads are popular because they are durable, consistent in size, and visually vibrant.
What bead size is best for bracelets?
6mm to 10mm beads are most commonly used for bracelets because they provide a balanced look and are comfortable to wear.
Are Czech glass beads worth it?
Yes. They are known for long-lasting color, consistent quality, and professional appearance, making them a preferred choice for serious jewelry makers.
💬 Need Help Quickly?
Chat with us
Click the chat bubble in the bottom corner.
Track your order
Use the tracking link from your shipping email.
Manage your subscription
Log into your account to update your plan.
💬 Still Need Help?
If you didn’t find what you need, send us a message using the chat bubble. We usually reply within a few hours and are always happy to help.
