Cancellation policy
Purchase Options & Cancellation Policy (Subscriptions & Pre-Orders)
Some ModeBeads items may be offered as a subscription (recurring delivery) or a pre-order (ships later). This policy explains how to cancel or make changes.
1) Subscriptions
How subscriptions work
When you purchase a subscription, you’ll receive repeat shipments at the delivery frequency you select at checkout (for example, monthly). Your payment method is stored securely and billed automatically for each scheduled shipment.
Manage, skip, pause, or cancel (on our website)
You can manage your subscription directly from your customer account:
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Go to modebeads.com
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Click the account / person icon (top of the site)
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Log in (use the email you checked out with)
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In your account, select Manage Subscriptions (or Subscriptions)
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From there you can:
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Skip the next shipment
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Pause your subscription
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Change the next order date (if available)
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Update your address / payment method
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Cancel your subscription
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Timing (important)
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To avoid being charged for the next shipment, make changes before the next billing date shown in your subscription portal.
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If an order has already been billed and is in processing, it may not be able to be canceled.
Returns for subscription orders
Subscription shipments follow our standard Return & Refund Policy (see below).
2) Pre-Orders
What a pre-order means
When you place a pre-order, you reserve an item that is out of stock or not yet available for immediate shipment. Estimated ship dates may be listed on the product page, but they can change due to supply or production timing.
Pre-order billing
Depending on the product, we may:
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charge in full at checkout, or
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store your payment method and charge when the order is ready to ship.
Cancelling a pre-order
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Pre-orders can be canceled at any time before the order enters processing.
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Once a pre-order is processed or shipped, it follows our standard Return & Refund Policy.
3) Return & Refund Policy for Purchase Options (Subscriptions & Pre-Orders)
Our return rules apply to subscription orders and pre-orders:
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Returns accepted within 30 days
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Customer provides return shipping
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25% restocking fee
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No final sale items
(If there’s ever a conflict, the Return & Refund Policy shown on our site is the controlling policy.)
4) Need help?
If you can’t access your subscription portal or need help with a cancellation before the next billing date, contact us through our website and include the email used at checkout and your order number.